Sept. 17, 2020

The Future of Work

The Future of Work

Futurist Trond Arne Undheim interviews Ian Barkin, Chief Strategy and Marketing Officer of Sykes and host of the OneTake podcast.
In this conversation, they talk about The Future of Work, Robotic Process Automation (RPA), automated outsourcing, experienc...


Futurist Trond Arne Undheim interviews Ian Barkin, Chief Strategy and Marketing Officer of Sykes and host of the OneTake podcast.

In this conversation, they talk about The Future of Work, Robotic Process Automation (RPA), automated outsourcing, experience-focused call centers, COVID-19, smart tech,Impact sourcing, creative use of talent, scaling and selling a venture, building your personal brand, his OneTake podcast and the future of marketing.

The takeaway is that the future of work is happening in surprising ways, with twists and turns and that there are impressive digital elements that enhance automation but also real human factors that counteract and temper those developments.

After listening to the episode, find out more about Sykes, the OneTake podcast or connect with Ian Barkin on social media: 

The show is hosted by Podbean and can be found at Futurized.co. Additional context about the show, the topics, and our guests, including show notes and a full list of podcast players that syndicate the show can be found at https://trondundheim.com/podcast/. Music: Electricity by Ian Post from the album Magnetism. 

For more about the host, including media coverage, books and more, see Trond Arne Undheim's personal website (https://trondundheim.com/) as well as the Yegii Insights blog (https://yegii.wpcomstaging.com/). Undheim has published two books this year, Pandemic Aftermath and Disruption Games. To advertise or become a guest on the show, contact the podcast host here. If you like the show, please subscribe and consider rating it five stars.

Ian Barkin

Chief Marketing and Chief Strategy Officer

Ian Barkin is Chief Marketing and Chief Strategy Officer of Sykes. He brings his experience as an innovator and a transformational leader to SYKES as its Chief Strategy and Marketing Officer. In his role, he is helping drive the organization to the next level with digital initiatives and industry influence. Ian is the co-founder of Symphony Ventures, a consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA) – acquired by SYKES in 2018. At Symphony, he led branding and marketing efforts and designed digital operations strategies, incorporating the Symphony Digital Ecosystem of partners and future-proof delivery models, including Robotic BPO (R-BPO), Managed Centers of Excellence (M-COE) and digital design thinking. Throughout his career, Ian has held leadership positions with consulting and BPO companies, and has built several industry-leading innovation labs. Always at the forefront of innovation, Ian was among the first to focus on trends like the Internet of Things (IoT), supply chain BPO and user experience design. He earned undergraduate degrees from the London School of Economics and Political Science and Middlebury College, and an MBA from the MIT Sloan School of Management.