Feb. 22, 2022

When will Conversational AI get Real?

When will Conversational AI get Real?

In episode 140 of the Futurized podcast, the topic is: When will conversational AI get real? Our guest is Joe Bradley, Chief Scientist, LivePerson (@liveperson), in conversation with our host, futurist Trond Arne Undheim (@trondau).
In this conversation,...


In episode 140 of the Futurized podcast, the topic is: When will conversational AI get real? Our guest is Joe Bradley, Chief Scientist, LivePerson (@liveperson), in conversation with our host, futurist Trond Arne Undheim (@trondau).

In this conversation, we talk about what machines already do better than humans and muse on the timing of future progress.

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Trond's takeaway: conversational AI is at its best when its used to remove cognitive load. It may take computers a while to become conversationalists, but they may soon save us time. They are already saving businesses time but the experience is not the same at the other end of the line. That will have to change. On the other hand, conversational AI is a natural UX, and is not costly to put in place. When conversational AI improves it will change things. Is that 5 years or 20 years from now?

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If you like this topic, you may enjoy other episodes of Futurized, such as episode 110, The Metaverse Reality, episode 68, Industrial-grade Mixed Reality, or episode 16, The Future of Human Perception AI. Hopefully, you'll find something awesome in these or other episodes. If so, do let us know by messaging us, we would love to share your thoughts with other listeners.

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See you next time. Futurized—conversations that matter. 

Joe Bradley Profile Photo

Joe Bradley

Joe is Chief Scientist at LivePerson, the leading Conversational AI company in the world. LivePerson’s Conversational Cloud platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. At LivePerson, Joe’s job is to combine conversational data and the skills of business professionals to teach computers how to talk to people and help solve problems. Joe’s winding journey led him to business and AI through classical singing, English Literature (BA), public middle school teaching, Mathematics (MA), and Physics (PhD). This journey is held together by a love of knowledge in many forms and the wide array of human perspectives that can create it. Joe is passionate about the intersection of science, technology, and human psychology, and believes that AI can (and should) be used to improve lives. Before joining LivePerson, Joe was a data science leader for one of the biggest
brands on earth (Nike), as it brought its eCommerce offense to life. Prior to Nike, Bradley was a data science leader at Amazon, working to personalize and simplify the shopping experiences of hundreds of millions of people.